Refund policy

Unfortunately, we cannot accept returns on sale items or gift cards.

Do not return any item to us before you have contacted us at emeraldandco.soap@gmail.com so we can discuss the issue. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the incorrect item so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items 
Unfortunately, due to our products being bath and body items, we are unable to accept returns if opened or used.

We do want to make sure you are completely satisfied with your purchases, so please if you have any questions you can always contact us at emeraldandco.soap@gmail.com

If you are eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.